Return Policy
Your Satisfaction is Guaranteed
Lover's Lane guarantees you will be satisfied with every product you receive, so long as the item you wish to return is NOT USED and IS IN ITS ORIGINAL PACKAGING, YOU MAY RETURN FOR ANY REASON. All purchases of close-out and clearance sale items are final. Should you need to return or exchange an item purchased through loverslane.com, please follow our return policy or contact our customer service department with any questions. Purchases through the website cannot be returned or exchanged at a Lover's Lane store. Approved item(s) for return or exchange are to be sent within 10 days of receipt along with the packing slip completed on the backside indicating the information necessary to process the return or exchange, to Lane Direct at 46750 Port Street, Plymouth, MI 48170. Shipping charges for items sent back for return or exchange are the responsibility of the customer, unless sending back defective merchandise. Lover's Lane does not charge a shipping fee for exchange orders when sending the replacement to the customer. Exchanges will first be processed as a credit to your credit card, and then a new order will be processed on your credit card for replacement.
PLEASE NOTE: In accordance with Federal Health Codes, all intimate apparel, novelties, adult toys, and marital aids are not returnable. The only exceptions are manufacturer's defects.
Sale and Clearance Items
All purchases of close-out and clearance sale items are final.
Novelties
Adult toys and marital aids are sold as novelty items only. Seller will not accept returns or exchanges on novelty items. Battery operated and A.C. powered products are individually tested prior to shipping. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery. This policy also protects our employees from handling or exposing themselves to unsanitary conditions or potential STD's. Seller makes no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of or fitness for a particular purpose. Buyer holds harmless the seller for any liability.
Videos
Due to the potential for duplication, DVD's are not returnable when the package seal has been tampered with, broken, or removed.
If you should have any questions at all, please feel free to contact us via:
E-mail: info@loverslane.com
Phone (toll-free): 888-744-5683 | Monday - Friday 9:00am - 5:00pm EST
Mail: Lane Direct | 46750 Port St. • Plymouth, MI 48170-6031
About Us
Lover's Lane is about helping couples make their relationships better, by having more romance, more intimacy, more often!™ The couple that plays together...stays together!™
