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Call 800.266.9016 For Help
Mon-Fri 9-5 EST

Call 800.266.9016 For Help
Mon-Fri 9-5 EST

Customer Service

Privacy Policy

Privacy Statement

Your right to privacy is assured. Your purchases arrive securely packaged with no indication of their contents, return addressed from Lane Direct. Even your credit card statement is billed from Lane Direct. Your privacy is of utmost concern to us. As in any transaction, your credit card company will have all relevant information about the name of the seller, purchase date, total cost, and other information necessary to process the transaction. Lover’s Lane will not otherwise provide any personal data to your credit card company without your permission. Your privacy is of the utmost concern to us. We make our database & subscriber list available to NO ONE!

Updating Personal Information

We prefer to keep your personal information accurate and up-to-date. To do this, we provide you with the opportunities to update or modify your personal information, including billing and shipping information, by logging into the My Account section.

Collection, Use and Disclosure of Personal Information

We collect information from you that you provide to us at Loverslane.com and LaneDirect.net when you register or update an account, shop online, or request a catalogue. Categories of information collected include name, address, e-mail address, recipient’s e-mail address, telephone number, credit card information, and messages or reminders you create. This information is used to enable LoversLane.com and LaneDirect.net to deliver merchandise that you have ordered, to fulfill requests that you have made, to contact you or the recipient(s) in the event of order or delivery difficulties, to respond to your inquiries, and to deliver services and information about our products or web site to you, including adding you to our print Catalogue mailing list. If you make a purchase through LoversLane.com and LaneDirect.net, the information you provide (for example, name, address, email address, credit card information) will be added to our database. All credit card information is stored in an encrypted form for security. You should be aware that LoversLane.com and LaneDirect.net may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site, or the public at large. Please note if you voluntarily disclose information, personal or otherwise, online in any community area, that information can be collected and used by others. For example, if you use chat, forums, bulletin boards or message boards, or if you post personal information online (such as your e-mail address), you may receive unsolicited messages from others. Lover’s Lane has no control over this use of your personal information.

Links

For your convenience, our Web site may contain links to other sites. Lover’s Lane is not responsible for the privacy practices or the content of such other Web sites.  Registering to receive Lover’s Lane E-mail Lover’s Lane E-Mail allows you to receive exclusive information about special offers, sales events, new products and much more. If you’re not already registered, simply complete our sign up form to receive these special messages. If at any time you would like to stop future delivery of Lover’s Lane E-Mail, please follow the removal instructions located at the bottom of each message. Asking to be removed from Lover’s Lane E-Mail will not prevent you from receiving e-mail communications relating to any online order you place at LoversLane.com, LaneDirect.net or catalogues in the mail.

Applicability of Privacy Statement

This privacy policy statement applies only to the information collected online at LoversLane.com and LaneDirect.net.

Questions/Changes in Policy

If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us. If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy on this Web site. If you are concerned about our Privacy Policy and how your personal information is used, please visit our site often for updated information.

Security Statement

LoversLane.com and LaneDirect.net take the following types of security measures: use of technologies and policies such as limited access data-centers, firewall technology, secure certificate authentication and limitations of administrative and support staff access to our systems. In addition, it is our policy not to send your credit card number via e-mail unless it is encrypted and only sent to our own facility for decryption and order processing. We designed LoversLane.com and LaneDirect.net to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 3.0 versions or higher of Netscape Navigator and versions 3.02 or higher of Internet Explorer. This means you should not be able to inadvertently place an order through an unsecured connection. While we implement the above security measures on this site, you should be aware that 100% security is not always possible or guaranteed.

Use of Cookies

LoversLane.com and LaneDirect.net use a browser feature known as a cookie, which is placed on your computer. Cookies also allow LoversLane.com and LaneDirect.net to make our site more responsive to your needs, by delivering a better and more personalized experience to you. The cookies are stored on your computer’s hard drive and are used by LoversLane.com and LaneDirect.net to help track your clicks and pass information as you go through the pages within the Lover’s Lane Web site. In addition, LoversLane.com and LaneDirect.net use cookies to help keep track of how many items you put into your shopping bag and to tell us whether you have previously visited LoversLane.com and LaneDirect.net. We also use a technology known as clear gifs which are typically stored in e-mails to help us confirm your receipt of, and response to, our e-mails. If you register or purchase product through LoversLane.com and LaneDirect.net, navigational information from previous browsing visits may be associated with the personal information you provide. We have carefully selected companies that will assist us in better understanding your use of our site. They will place cookies on your computer to collect information on our behalf that will help keep us informed on such things as search engine referral, how you navigate around our site, unique visitor identification, and product browsing and purchasing information. LoversLane.com and LaneDirect.net do not allow them to collect credit card, username, or password information. The information and analysis will only be used to assist us in better understanding your interests in our web site and how to better serve those interests. Privacy Policy LoversLane.com and LaneDirect.net collect client information only for the purpose to enhance your online shopping experience.

General Browsing

LoversLane.com and LaneDirect.net gather navigational information about where visitors go on our Web site and information about the technical efficiencies of our web site and services (i.e. time to connect to our web site, time to download pages). This information allows us to see which areas of LoversLane.com and LaneDirect.net are most visited and helps us better understand our customers’ experience at LoversLane.com and LaneDirect.net. Additional non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected which will provide information regarding a visitor’s use of our Web site.

Should you have any questions at all, please feel free to contact us via:

E-mail:
customerservice@loverslane.com

Please allow us 24-48 hours to respond to your email.

Customer Service:
888.568.3775
Monday - Saturday 9:00am to 5:00pm EST


Sales:
888.744.5683

Fax:
877.915.5683

Mail:
Lane Direct
46750 Port St.
Plymouth, MI 48170-6031