After you click Place My Order,
your order will transmit to us and you will see an order confirmation page that
displays your order number. Once you see this number, your order has been
It is important that once you click
Place My Order you do not press the Back button on your computer or attempt
to re-load the page. This will cause duplicate orders and charges.
If you have concerns that your
order did not correctly process or that you mistakenly placed duplicate orders,
please contact us immediately toll free at 888.568.3775 or via email at
[email protected]. In your
inquiry, make sure to include your full name, and the email address & zip
code used when placing your order.
*Please note your order cannot be
cancelled once submitted.
Placing an item in your cart does not guarantee stock availability upon checkout. Someone else may have ordered the same item and checked out before you. Therefore, placing an item in your cart is NOT a reservation of the particular item. Be sure to double check your order before you click Submit.
Yes, Lovers Lane gift cards are
available for purchase online, just click the Gift Cards link at the top of the
Yes, balance information is
available, just click the Gift Card link at the top of the home page and enter
your gift card number.
Your payment is authorized the
instant your order is placed. This credit card authorization is a temporary
hold on funds that are released back into your account within 3-5 business days
if we do not ship. Funds are not actually withdrawn and your credit card is not
actually charged until your order has shipped.
Additional transactions may appear
on your statement if your order is shipped in multiple boxes due to backordered
items. Your credit card will be charged separately for each shipment.
If items are shipped separately,
you will only be charged once for shipping and handling. The total amount you
pay will always equal the final amount shown in your order confirmation email.
Yes, Lover's Lane makes every
effort to ensure that our customers are protected when making online purchases.
All credit card and personal information is encrypted using Secure Sockets
Layer (SSL) before being sent over the Internet. This means that all
information you provide us online is encrypted and completely confidential. Additionally,
once we receive the credit card bank authorization, your encrypted information
is released to the bank and does not remain on our system.
Merchandise for both in-stock and
backordered items are sent to our fulfillment center each business day. Once the fulfillment center receives your
order, in-stock items are released for shipment within two business days. Expedited orders are always processed the
same business day if your order is submitted prior to 3pm EST. During our holiday season and promotional sales events, there may be an additional processing time added to your order. Should you require your order on a specific date, please select expedited shipping.
When you place your order, it is transmitted
to our fulfillment center, where it will be made ready for process. We regret
that once you submit your order by clicking Place My Order, it can no longer
be changed or canceled.
Please ensure that your order is correct before clicking Place My Order.
If your order included backordered
items, those items can usually be cancelled since they are not immediately
available for shipment. If you have backordered items you would like to cancel,
please contact us toll free at
888.568.3775 or via email at [email protected].
Please include your order number and the
item(s) you wish to cancel.
You can check the status of your
order by clicking the Order Tracking link at the bottom of the Lovers Lane
website. You will need your order number and shipping zip code.
Additionally, you will receive an
email confirmation when any part of your order has shipped that includes the
shipment tracking number, so long as you
have provided a valid email address.
Processing time is the period after
you have placed your order when your payment is verified, your order is sent to
our fulfillment center, and your order is prepared for shipment. For in-stock
items, processing time is generally two business days unless otherwise stated
on the items description page.
Orders placed after 1pm EST begin
processing the next business day, unless you pay for expedited shipping. All expedited orders submitted by 3pm EST
will ship the same business day.
Expedited orders (UPS 2-day or next
day air) placed after 3pm EST begin processing the next business day. Please
note that we cannot expedite any orders to a P.O. Box, APO, or FPO
address. Expedited shipping is available
for in-stock items only shipping to a physical address.
Processing time for backordered
items does not begin until the item is back in-stock at our fulfillment center.
Please Note: During our holiday season and promotional sales events, there may be an
additional processing time added to your order. Should you require your
order on a specific date, please select expedited shipping.
We use a number of security
measures to protect our customers from online fraud. This means that orders
meeting specific criteria are automatically put on hold until we verify that
the purchase is authorized.
On hold orders are reviewed within
two business days after the order is placed. This time is not included in the
normal order processing time. We regret the delay this causes in processing
your order. To make sure that your order is released as soon as possible,
please respond promptly if our customer service representatives attempt to
contact you. Regrettably, we cannot guarantee items for orders in a Hold status will still be available once the purchase is authorized.
Your order may also be put on hold
if you have placed more than one order using the same credit card within the
same week. We apologize for any delay in processing your order, and thank you
for your understanding.
If you received an item in error,
please contact us immediately toll free at 888.568.3775 or via email at [email protected]
and we will gladly send you the correct item. Do not ship the incorrect item
back to us while your replacement item is being shipped to you. We may collect
the incorrect item at our expense.
When contacting us, please include
the order number, the shipping zip code, and the wrong item received or missing
item in your communication.
If an item is backordered that
means that it is temporarily out of stock and is not available to ship
Most out of stock items have the
expected ship date indicated on our website. Please note that most backordered items are
usually re-stocked within 3 to 30 days. If you wish to cancel your backordered
item, please contact us with the order number and the backordered item you wish
to cancel toll free at 888.568.3775 or via email at [email protected].
If your order includes multiple
items, items that are in-stock will ship under the normal timeframe.
Backordered items will be shipped separately for no additional shipping fees
once they have been re-stocked.
If you have items on backorder with us, please be sure to update your address with us in the event that the address on your order is no longer valid. If a backordered item is shipped to an address that is no longer valid and we are not informed of the change prior to the shipment being sent out, we will not be held responsible if you do not receive your package. Please note that we do not refund these orders unless the package is routed back to us by the carrier.
Orders may be cancelled for a
variety of reasons. The most common is that the information you provided for
your billing address or the cards security code does not match the information
that your bank has on file. Orders that fail this verification must be
cancelled for security purposes.
We will make every effort to
communicate with you before cancelling your order without your knowledge. We
will always give you three business days to respond to us before we cancel your
Other common reasons why we may
cancel your order:
- We were unable to contact you to verify your
payment information. Please make sure you provide us with a valid email address
and phone number when placing your order.
- An item on your order has been backordered for
more than 30 days.
Please be advised that you will
never be charged for a cancelled order.
Cancelled orders cannot be
reinstated. A new order must be placed if you still wish to receive the