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Please note that this is the loverslane.com Website Return Policy. Retail locations have a no return/no exchange policy.
Lovers Lane guarantees you will be satisfied with every product you receive, so long as the item you wish to return is NOT USED and IS IN ITS ORIGINAL PACKAGING, YOU MAY RETURN FOR ANY REASON. This policy does not apply to our novelty items, unless defective and in original packaging. Should you need to return or exchange an item purchased through loverslane.com, please follow our return policy or contact our customer service department with any questions. Purchases through the website cannot be returned or exchanged at a Lover's Lane store. Approved item(s) for return or exchange are to be sent within ten (10) days of receipt along with the packing slip completed on the backside indicating the information necessary to process the return or exchange, to Lane Direct at 46750 Port Street, Plymouth, MI 48170. Shipping charges for items sent back for return or exchange are the responsibility of the customer, unless sending back defective merchandise. Lover's Lane does not charge a shipping fee for exchange orders when sending the replacement back to the customer. Exchanges will first be processed as a credit to your credit card, and then a new order will be processed on your credit card for replacement. Once the return/exchange shipment is received at our fulfillment center, most refunds/exchanges will be processed within one week. You may be contacted by a member of Lover's Lane's Customer Service Team with any questions about your return.
Returns that smell of smoke, body odor, or are without original packaging will not be accepted at any time and will be returned to the purchaser.
Adult toys and marital aids are sold as novelty items only. Lover's Lane will not accept returns or exchanges on novelty items. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery. This policy also protects our employees from handling or exposing themselves to unsanitary conditions or potential STDs. Lover's Lane makes no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of or fitness for a particular purpose. Buyer holds harmless the seller for any liability
Promotional Gift Cards
During certain promotional periods, Lovers Lane offers incentive gift cards with orders that meet spending criteria. Should a return for refund occur on an order in which an incentive gift card was issued which then brings the value of the order below the spend criteria, then the gift card issued will be voided. If the gift card has already been redeemed, that amount will be deducted from the total refund that is processed on the returned item(s).
ALL CLEARANCE / SALE items are FINAL SALE.
In accordance with Federal Health Codes, all intimate apparel, novelties, adult toys, and marital aids are not returnable. The only exceptions are manufacturers defects.
Due to the potential for duplication, DVD's are not returnable when the package seal has been tampered with, broken, or removed.
Should you have any questions at all, please feel free to contact us via:
Please allow us 24-48 hours to respond to your email during our business hours Monday through Friday.
Monday - Friday 9:00am to 5:00pm EST
46750 Port St.
Plymouth, MI 48170-6031