FAQ - Pick Up In Store
You are only able to shop from one store’s inventory per transaction.
Pick ups can not be scheduled, they are generally ready for pickup within four business hours from the time the order is paid for. We advise confirming store hours prior to placing an order if you are hoping for same day pick up and placing the order as early as possible.
You can expect an email within four business hours when your purchase is picked and available to pick up. Please wait for the confirmation email that your order is ready prior to arriving at the store for pick up.
You have 72 hours to pick up the order. After that time, the order will be cancelled, your credit card will be refunded, and the inventory will be returned to the sales floor.
There is a small chance that inventory discrepancy may occur which has the potential to cause delays. If a product you selected is out of stock, a customer service representative will contact you during our corporate business hours of 8AM-4PM EST Monday-Friday.
When you arrive, simply come into the store to pick-up and sign for your order! Please be aware that your order is only available for pick-up during store hours, if a store has already closed they cannot re-open to give you your order.
Due to a recent surge in fraud, the person that placed the order must be the person picking up the order. Your ID will be required for you to pick up your order.
We recommend allowing our sales associate to test your product to ensure it works because Lover’s Lane has a no return, no exchange policy. Our associate will wear disposable gloves, for sanitary purposes, when testing your purchase. Batteries will be inserted into the product if it is not rechargeable, the product will be powered on, each function button will be pressed to ensure accurate operation, then the product will be powered off, batteries removed, and re-packaged.
If you decline to test the toy, please be aware that the sale is final. Defective product claims are handled by the manufacturer.
Please be sure to check your spam/junk folder for the confirmation email, especially if you're using Gmail as your email client. If you're still having issues - contact the store you've selected for pick up for more details.
