FAQ - Returns and Exchanges

Thank you for shopping with us! Please note that this is the loverslane.com Website Return Policy. Retail locations have a no return/no exchange policy.

Lover's Lane guarantees you will be satisfied with every product you receive, so long as the item you wish to return is NOT USED and IS IN ITS ORIGINAL PACKAGING, YOU MAY RETURN FOR ANY REASON. This policy does not apply to our novelty items, which are not eligible for a return or exchange. Should you have a defective novelty item, please contact our customer service department prior to shipping the item back to discuss and help us assist you with a replacement.We can be reached toll free at 888.568.3775 or via email at [email protected] with any questions.

Purchases through the website cannot be returned or exchanged at a Lover's Lane store. Approved item(s) for return or exchange are to be sent within ten (10) days of receipt along with the packing slip completed on the backside indicating the information necessary to process the return or exchange, to Lane Direct at 46750 Port Street, Plymouth, MI 48170. Shipping charges for items sent back for return or exchange are the responsibility of the customer, unless sending back defective merchandise. Lover's Lane does not charge a shipping fee for exchange orders when sending the replacement to the customer. Exchanges will first be processed as a credit to your credit card, and then a new order will be processed on your credit card for replacement. ALL CLEARANCE / SALE items are FINAL SALE.

Returns that smell of smoke, body odor, or are without original packaging will not be accepted at any time and will be returned to the purchaser.

Novelties

Adult toys and marital aids are sold as novelty items only. Seller will not accept returns or exchanges on novelty items. This policy is upheld for the protection of all our customers and assurance that the merchandise selected is new and unused at the time of delivery. This policy also protects our employees from handling or exposing themselves to unsanitary conditions or potential STDs. Seller makes no representation or warranty of any kind, nature, or implied with respect to the merchandise, the use of or fitness for a particular purpose. Buyer holds harmless the seller for any liability.

Please note:

In accordance with Federal Health Codes, all intimate apparel, novelties, adult toys, and marital aids are not returnable. The only exceptions are manufacturers defects.

ALL CLEARANCE / SALE items are FINAL SALE.

Should you have any questions, please feel free to contact us via:

E-mail:[email protected]

Phone (toll-free): 888.568.3775

Monday - Friday 8:00am to 4:00pm EST

Lane Direct
46750 Port St.
Plymouth, MI 48170-6031

We process refunds within one week of the business day they are received. However, it normally takes 3-5 business days for your bank to release the funds.

If you have returned an item to us and have not received your refund within 7-10 business days of its arrival at our fulfillment center, please contact us toll free at 888.568.3775 or via email at [email protected] with your order number, item(s) returned, and tracking information for the returned item(s).

If you are awaiting a refund due to a shipping carrier claim for lost or damaged shipments, processing time can vary depending on the carrier and the details of the claim. Most claims are resolved within ten (10) business days.

Please note that novelty items and product that has been used are not refundable. Please contact us toll free at 888.568.3775 or via email at [email protected] if you are unsure your item(s) meet our return guidelines.

If you have returned an item and have not received your refund or exchange item, please contact us toll free at 888.568.3775 or via email at [email protected]. In your inquiry, include the order number, the item(s) returned, tracking information for the returned item, whether it was a refund or exchange, and for exchanges, include the new item requested.

Once the return/exchange shipment is received at our fulfillment center, most refunds/exchanges will be processed within one week.

You are responsible for paying to ship your unwanted item back to us. However, there are no additional charges when we ship your exchange item(s) back to you.

Please note that all exchanges are first processed as a refund to your credit card. When the exchange item ships, a new charge will then be processed to your credit card for the replacement item.

We will gladly replace any defective merchandise you receive. Please note that replacement items will only be sent out once we receive the defective merchandise at our fulfillment center.

If you believe your merchandise has a manufacturing defect, please contact us toll free at 888.568.3775 or via email at [email protected] before shipping the item back to us. Make sure to include the order number, defective item, and description of the defect in your inquiry.

During certain promotional periods, Lovers Lane offers incentive gift cards with orders that meet spending criteria. Should a return for refund occur on an order in which an incentive gift card was issued which then brings the value of the order below the spend criteria, then the gift card issued will be voided. If the gift card has already been redeemed, that amount will be deducted from the total refund that is processed on the returned item(s).