Is your packaging discreet?

Yes. Your right to privacy is assured. Your purchases arrive securely packaged with no indication of their contents, return addressed from Lane Direct. 

When will my order arrive?

Most orders using standard delivery will arrive within 3-7 business days after the order is placed.

The normal delivery times for in-stock items are:

Delivery type Processing time Delivery time
Standard 1-2 business days 3-7 business days
2 Day 1 business day 2 business days
Next Day 1 business day Next business day
International 1-2 business days Up to 4 weeks

Please note:

International orders should arrive within 4 weeks; however, customs can cause additional delays beyond Lovers Lanes control.

Expedited orders (2 day and next day) must be placed prior to 3pm EST to process the same business day.

Standard orders placed after 1 pm EST begin processing the next business day.

Expedited orders (2 day and next day) placed after 3 pm EST begin processing the next business day.

International orders and shipments through the U.S. Military Post Office may have a longer transit time.

Generally, we do not offer weekend delivery. However, Saturday delivery is available for an additional shipping fee of $30. Please note Saturday delivery is not available to some rural routes.

Orders cannot be expedited to a PO Box, items can only be shipped to PO Boxes using Standard shipping.

If you have not received your order within the timeframes listed above, please contact us toll free at 888.568.3775 or via email at customerservice@loverslane.com. Make sure to include the order number, the items you have not received, and any communication with the shipping carrier.

Can I change my method of shipping?

Unfortunately, once your order has been placed, we are unable to change the shipping method.

How do I know my order has been shipped? How do I track my order once its been shipped?

When your order is shipped, you will receive an email notification that includes the tracking number for the shipment, if you have a valid email address on file with Lover's Lane.

Please be aware that tracking information can take up to one business day to be available because the shipping carrier has not yet collected and scanned your package. Until that time, it may appear that your tracking number is invalid.

If your tracking number is still invalid after one business day, please contact us toll free at 888.568.3775 or via email at customerservice@loverslane.com with your order number, and shipping zip code.

Will my order be sent in more than one shipment?

We will always send your order in as few shipments as possible. However, if you purchased backordered items, a single order may be sent in multiple shipments. If your order includes in-stock items, they will be shipped in the normal timeframe to ensure that you receive as much of your order as possible in a timely manner.

What do I do if the shipping carrier returns my order back to Lover's Lane?

If the shipping carrier determines that your shipment is undeliverable for any reason, it may be returned to our fulfillment center. Common reasons for a shipment to be returned to the sender include: Invalid address, damage to the package in transit, and recipient unavailable to accept delivery.

If your shipment has been returned to us, we will attempt to contact you or please contact us immediately toll free at 888.568.3775 or via email at customerservice@loverslane.com and we will make every effort to expedite a refund or re-shipment.

In your inquiry please include the order number, items not received, communication with the shipping carrier, and the correct shipping address, if applicable.

What do I do if I don't receive my order?

Please check your order confirmation email to ensure the shipping address was correct.

If the address is correct, the shipping carrier may have delivered your order to the wrong address. We suggest waiting one to two days to allow time for the shipment to be forwarded to you.

If you are unable to locate your package, please contact us toll free at 888.568.3775 or via email at customerservice@loverslane.com with your order number, tracking number, and any communication with the shipping carrier.

What do I do if I entered the wrong address when I placed my order?

Once you have submitted your order by clicking Place My Order, we are not able to change the shipping address.

If your order was shipped via UPS, single errors such as incorrect zip code, state, or city will usually be corrected automatically.

If your order was shipped via USPS, an incorrect zip code can easily delay shipment because the USPS primarily routes packages via zip code.

If your order was shipped to a completely different address (such as an old address) it will likely be delivered, we cannot re-ship your order until we know that the original order is being returned to us. To prevent additional delay, we suggest arranging to refuse the original shipment and placing a new order with the correct address.